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Tenant FAQ

When is the rent due?

The rent is always due on the first of the month. The rent is due on the 1st, late on the 2nd and late fees will be applied after the 5th.

How do I pay my rent?

The easiest way to pay rent is online. Please go to the top menu to “Tenants”, then click “Tenant Resources” and then click “Access Online Portal“. You may also pay your rent with our “Pay Near Me” option. As long as you have your barcode, you may take that paper and cash to the nearest CVS and make your rent payment there. If you need your personalized barcode, please email the office and we will send it to you. If you are planning on dropping your payment off to our dropbox, please be aware that there is a $10.00 paper processing fee. You can mail or drop off your certified check or money order to Compass Property Mgmt. LLC 5270 Lincoln Hwy Gap, PA.

Who do I call for maintenance problems?

All Maintenance requests should be opened online through our online maintenance system. It can also be accessed through your portal. The best way for your issue to be solved FAST is to include a detailed description and pictures.

What is included with the Tenant Benefits Package?

For just $19.00 per month, your Tenant Benefits Package includes the following features:

  1. Tenant Insurance – Benefit:  $100,000 of Liability coverage for the property in the event of an accident caused by the Tenant.  Tenants would be responsible for any charged deductibles per incident for claims. Also, $10,000 personal coverage.
  2. Maintenance Portal – Benefit: With your Property Meld account, you have the ability to put in a maintenance request 24/7. You can also upload pictures of the problem and text with Compass and the Vendor who we assign to your request.
  3. Tenant Portal – Benefit:  You have 24/7 access to your Tenant Portal via AppFolio, to pay online and access all your electronic documents.
  4. Pay Near Me – Benefit: Each Tenant has their own unique PaySlip that will allow them to pay their rent in cash at any CVS location (small processing fee $3.99).
  5. Online Lease Renewals – Benefit:  You are able to renew your lease on-line without having to schedule a meeting at our office.
  6. Free Credit Reporting for all Rental Payments – Benefit:  You receive the benefit of positive credit reporting for all on-time rental payments to the Experian Credit Bureau.
  7. Rently – Benefit:  Self-showings are available so you can look at any property whenever it is best for your schedule.

Why do I need insurance?

Landlords insure the physical building, their insurance policy does not cover your belongings. Renters insurance covers your belongings and can also help protect you against liability lawsuits or medical bills of guests injured in your apartment and accidents caused by other tenants.
One of the most common reasons for an insurance claim is for damage to electronics from lightning strikes. Please ask your insurance agent to explain your coverage.

What if I have a pet?

If you are in a unit that allows pets you must first get the pet approved through this link. Keep in mind there are deposit and payment requirements.

Pet RatingDeposit (Non-Refundable)Monthly Fee
1 Paw500125
2 Paw40085
3 Paw30040
4 Paw25035
5 Paw20030

My phone number or email has changed, how can I update it?

You can call the office or simply fill out this form: Update Personal Information.

How do I notify you that I’m moving out?

You need to request your move out date on your tenant portal. You must give us written notice of your intent to vacate the property at least 30 days before you plan on moving out. Please plan to move out at the end of a month, we do not prorate rent for partial months. Please include the date you plan on returning the keys (rent will be charged until we receive the keys). Additionally, you must provide your forwarding address. If you don’t know your new address at that time, please make sure to call or email us to give it to us, so we can return your security deposit to you